英语听力教程4答案

Unit 1 Shopping and Banking Online

Part 1 Getting ready

B: drop shopping mouse feet retailing street get done third-party online 30% mails Britain gift-buying 50% net period C: Major points Details 1. the site 2. merchant Addresses/phone number/call up 3. Strict safety measures 4.

Part 2 Net shopping under fire

A. delivery delivery

delivery charges personal information 87% returning goods 47%

order 35% dispatch 87% money back two B． Summary:

convenience choice obstacles complete trust

build consumers’ trust mature payment service Part 3 Banking at home A: Outline

1. C: limited opening hours 2. Online banking services

D: getting current information on products F: e-mailing questions to the bank 3. A: competing for customers 4. A: having no computer at home B: 1. It is banking through the Internet. 2. “Online banking” offers convenience which appeals to the kind of customer banks want to keep. 3. Banks most want to keep people who are young, well-educated, and have good incomes. Part 4 More about the topic

B: English Good Customer Service American Good

Customer Service

1. in a pleasant environment

2. second to none in life 3. different customers Example:

take a look at everything

alternatives come to sales assistants 4. first contact with the customer Part 5. Do you know …?

1. c 2. b 3. c

Part 1 Getting ready B: C: hotels prices

1. human side a. family/…/occasions b. a partnership 3. repeat business sales 4. c 5. c 6. b

Unit 2 Hotel or B&B?

This year 35% 45% 60% 30% 50% 30% An average year 60% 20% 80% 15% 70% 20% Other related information ￡30/single; ￡60/double Children under 12 ￡29/full board ￡28/double+bath excluded 1. hot food: fried egg 2. coffee tea jam cooked 3. dinner, bed and breakfast 4. the room plus all meals 5. Value Added Tax

Part 2 A touch of home

Outline 1. B&B

A. bed and breakfast B. 15000 C. advantages over big hotels 2. A. meeting different people 3. Several features of Suit Us A. built in 1883 B. …famous guests 4. A. B&B not suitable for some people Part 3 Renting a car

A. Information about the customer

A family of three + camp equipment Leaving on Fir., July 7th

Returning on Mon., July 10th …

Best choice: a Pinto station wagon Regular rate: $ 79.95 Special weekend rate: $ 59.95 Pick up: after 4 p. m. on Fri. Return: by 10 a. m. on Mon. Mileage rate: first 300 miles free, then 12 cents per mile Other costs: Insurance $ 10 Sales tax 8% Deposit $ 100 B: a compact car/ a station wagon/ automatic transmission/ current models/ pick up/ return the car/ special weekend rate/ regular rate/ unlimited mileage/ insurance sales tax/ a full tank of gas/ deposit/ lowest rates Part 4. More about the topic

A: 1. suite: a large room with a partition to separate the bedroom area

from the sitting room area

2. twin room: a room with two single beds for two people

3. Penthouse: a well-furnished and luxurious suite at the top of the

building

4. Lounge or sitting room: a room not used as bedroom, where

guests may read, watch television, etc.

5. single room: a room occupied by one person

6. double room: a room with one large bed for two people

B. Room Rack rate Suitable for Features type ￡40 Staff of all grades ￡55 Sales staff ￡150 Managerial entertaining private stall guest; the lake ￡220 total privacy; … ; country side; … ; fully fitted kitchen Part 4 Do you know…? A: Names of hotels Locations Ranks in general category Cernobbio, France —Italy 2 — 3 3 — 2 4 — 8 London, UK —Paris, France 8 — 4 B： 1. F 2. T 3. F 4. F 5. T

Unit 3 “Planting” Money

Part 1 Getting ready B: 这部分没有给答案 C． Sincere √ √ √ Doubtful √ √ Sarcastic √ Tone Skeptical √ Surprised √ Emphatic √ Agree? Y N 1 √ 2 √ 3 √ 4 √ 5 √ 6 √ 7 √ 8 √ 9 √ 1 √ √ 0 Part 2 National teach children to save day A: Time: Thursday, April 17 Purpose: teaching children how to save money Way of teaching: 2500 bankers making 5000 presentations B: 1. Making savings visible and real: building up savings in a piggy

bank/ opening children’s own bank savings account.

2. Encouraging children to save as much as they can: putting 25

cents away for every dollar the children earn

3. A first step toward learning to budget: giving children an

allowance and part of it going

into their own savings.

4. Making savings and investing fun: giving children play money to

“invest” in stocks they can

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