最新国家开放大学《管理英语(2)》形成性考核册参考资料

最新国家开放大学《管理英语（2）》形成性考核册参考资料

《管理英语（2）》是国家开放大学2017年春季新开的课程之一，对国家开放大学的管理专业学生进行统一考试。该资料对学生完成学习任务起着一定的辅助作用。本文库还有国家开放大学其他课程的参考资料，可以参考。

作业1

一、交际用语（共计 10 分，每小题 2 分）

1-5 题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。

1. - I was worried about my math, but Mr. White gave me an A.

- .

A. That’s an easy course.

B. Congratulations!

C. Mr. White is very good.

2. - Hi, Helen, I’ll have an interview tomorrow. I’m afraid I can’t make it.

- .

A. Sure, you can. Take it easy.

B. I’m sorry to hear that.

C. That’s all right.

3. 一 Should I leave earlier tomorrow morning?

- .

A. Yes, it’s better to leave earlier to avoid the morning traffic.

B. Yes, you will.

C. No, you won’t.

4. 一 How do you think of the theme of our event?

- .

A. It’s pretty good.

B. I feel so sorry about that.

C. I’d like to have some tea.

5.- .

一 It will be held on the 3rd floor of Shakiraton Hotel.

A. When will you give a speech?

B. Does your speech still go on?

C. What is the address of your speech?

二、词汇与结构（共计 30 分，每小题 2 分）

6-20 题：阅读下面的句子，从 A,B、C 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。

6. He was alwaysin sharing his enormous knowledge.

A. generous

B. generation

C. generate

7. His action is alwayswith his words.

A. constant

B. continuous

C. consistent

8. - Can you go skating with us this afternoon?

一 Sorry， I can’t. Itake care of my little sister at home.

A. could

B. may

C. have to

9. - Whose textbook is this?

- ItJohn’s. It has his name on it.

A. can’t be

B. must be

C. might be

10. I’m writing toa position as a computer engineer in your company.

A. thank for

B. wait for

C. apply for

11. You can try these methods to keep your interview anxietycontrol.

A. under

B. on

C. with

12.a company really wants is a candidatehas the right skills.

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A. What ...that

B. That...what

C. That...that

13. These tips may help you avoidbad employees for your company.

A. to hire

B. hiring

C. hire

14. Write the telephone number downyou forget.

A. on case

B. in case

C. under case

15. Does his absenceto your work?

A. make a difference

B. take all the credit

C. bring about

16. American young people would ratheradvice from strangers.

A. get

B. getting

C. got

17. you prepare cross training plans, you need to consider both the company benefits and

the employee benefits.

A. Although

B. Even if

C. As

18. The success of our event isto the sponsor.

A. related

B. based

C. intended

19. Your long-term success in event planning will be based the experience you had.

A. to

B. on

C. of

20. the feedback is very helpful for planning future meetings and events.

A. Get

B. Getting

C. To get

三、阅读理解（共 40 分，每小题 4 分）

21-25 题：阅读下列短文，从 A,B、C 三个选项中选出一个正确答案，并将答案序号写在题前括号内。

Passage 1

PPHC and Gooseneck are two organizations that do similar community work. Each has hired

a new staff member to make contact with and provide services to new parents.

Elaine has accepted a job with PPHC. She has a degree in psychology but has never done this type of work before. On her first day, after showing her to her desk and introducing

her to colleagues, the director gives her a town map and a list of the names of the

families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what she’ll do or say when she meets them.

Mark has a degree similar to Elaine’s, and has just been hired by Gooseneck. On his

first day, he learns that his job will consist of training for the next week. Mark spends

two days going on family visits with experienced staff members, and discusses with them

what they did and why. He role-plays some situations with other staff members, and gets

some direct instruction from them. By the following week, when he’s on his own, he feels

he has a pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue.

Which situation would you rather be in, being thrown into the thick of things with no training or being trained to prepare for the work you’re going to do?

21. What are PPHC and Gooseneck?

A. They are two companies that do similar business.

B. They are two organizations that do different community work.

C. They are two organizations that do similar community work.

22. Which degree does Elaine have?

A. Psychology degree.

B. Physiology degree.

C. Sociology degree.

23. Which of the following statements is true according to the passage?

A. Elaine has done this type of community work so her organization doesn’t provide

staff training.

B. Mark has a clear idea of his job after the training.

C. Mark knows his training comes to an end.

24. How is Mark trained to be prepared for his work?

A. Mark spends two days on family visits with experienced staff members and discuss with

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them.

B. Mark role-plays some situations with other staff members and gets some direct instruction from them.

C. Both A and B.

25. What is the main idea of the passage?

A. The importance of training.

B. Different training ways.

C. Elaine’s and Mark’s work experience.

26-30 题：请根据短文内窑判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在题前括号内。

Passage 2

Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the

right employee.

Design an effective advertisement. A clearly targeted ad. attracts qualified candidates and discourages others. You can make your ad. More effective with a precise and specific

job description.

Ask the right job interview questions. The purpose of the interview is to find out if

the candidate is a strong fit to your business. By using a sequence of particularly

designed questions, you are able to get a true picture of your potential employee.

Check backgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. You need to verify that all the presented credentials, skills, and experience are actually possessed by your candidate.

( F ) 26. Hiring the wrong employee is expensive, costly to a company, and time consuming.

( F ) 27. A company has to spend a lot of money hiring a right employee.

( F ) 28. An advertisement with a clear target will make all candidates lose courage.

( T ) 29. Well designed interview questions can help you know more about the candidates.

( T ) 30. Work experience is one of the primary things for an employer to verify in background checking.

四、翻译（共计 20 分，每小题 4 分）

31-35 题：选择正确的译文，并将答案序号骂在题前括号内。

31. A true friend is someone who reaches for your hand and touches your heart.

A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。

B. 一个真实的朋友就是能伸出他的手理解你心灵的人。

C. 真正的朋友是一个可以援手帮助并感动你心扉的人。

32. The old saying “practice makes perfect” applies to interviewing too.

A. 古话“曲不离口”也适用于招聘。

B. 古话“熟能生巧”对面试准备也是适用的。

C. 在申请面试资格时我们常常用到古话“熟能生巧”。

33. We can’t possibly get the work done by October.

A. 十月份前我们不可能做完这项工作。

B. 十月份前我们不可能做这项工作。

C. 十月份后我们不可能做完这项工作。

34. They have disagreement on the plan of celebrating the founding of the community.

A. 他们对公司的成立资金都有不同意见。

B. 他们对庆祝公司成立的方案有异议。

C. 他们为了庆祝公司成立的方案而争吵。

35. This involves identifying the high-level reasoning behind your intentions for the event.

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A. 这也包含了此次活动的主要目的和意义。

B. 这些都是用来识别此次活动与其他不同活动的主要区别。

C. 这就包括了弄明白你举办此次活动目的背后的高层次的推理。

作业2

一、交际用语 ( 共计 10 分，每小题 2 分）

1-5题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。

1. - Would you mind filling the questionnaire for me?

- .

A. No problem. Just give me your questionnaire.

B. Sorry I can’t go there.

C. I really appreciate that.

2. - Can you stay here longer?

- but I have to be back tomorrow.

A. I’d love to,

B. No, thank you,

C. I’m afraid not,

3. - Why do you look unhappy. What’s the matter?

- .

A. I’m satisfied with the good performance of the radio I’ve just bought.

B. I’m glad to have bought this radio at such a price.

C. I’m rather disappointed with the poor quality of the radio I’ve just bought.

4. - Good morning, Sunshine Community Center ! May I help you?

- .

A. I’d like to book one air ticket.

B. I’m glad to introduce myself to you.

C. I need a plumber to repair the water pipe in my kitchen.

5. 一 Hello, is that service center? The elevator of our apartment doesn’t work.

- .

A. Oh, I don’t know what’s wrong with it.

B. Sorry，I’11 have it checked out at once.

C. OK, I see.

二、词汇与结构（共计 30 分，每小题 2 分）

6-20 题：阅读下面的句子，从 A,B、C 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。

6. You need tothose questionnaire papers for your company.

A. hand out

B. hand in

C. hand on

7. Questionnaires are not suitablesome people.

A. in

B. for

C. with

8. Where are you used tovegetables?

A. buy

B. bought

C. buying

9. Customersrefuse to filling the questionnaire are not permitted to buy the product .

A. what

B. which

C. Who

10. The musiclike the singing of a bird.

A. hears

B. listens

C. sounds

11. I like cooking for my friends infree time.

A. me

B. my

C. mine

12. You’d better have your hairbefore going to your friend’s wedding.

A. cutting

B. cut

C. to cut

13. Her article isin her class.

A. better

B. well

C. the best

14. We feelwith the inconvenience the service center brought us.

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A. disappointed

B. worried

C. surprised

15. Our workers have been checking the heating system since you called us. Iyou it will perform well soon.

A. argue

B. affect

C. assure

16. I don’t know . I just arrived here two minutes ago.

A. what’s going on

B. how is going on

C. who is going on

17. Theysince last night. They are about to finish the work.

A.are cleaning the system

B.have been cleaning the system

C.had cleaned the system

18. I’m confident in these as long as wethe need s of the community residents and improve our service quality.

A. keep an eye on

B. keep an eye at

C. keep eyes on

19. We have toour annual work report to the manager next week.

A. hand in

B. hand out

C. hands up

20. the fog, we should have reached the annual meeting site on time.

A. Because of

B. In spite of

C. But for

三、阅读理解（共 40 分，每小题 4 分）

21-25 题：阅读下列短文，从 A、B、C 三个选项中选出一个正确答案，并将答案序号写在题前括号内。

Passage 1

Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.

Keep Your Questionnaire Simple and Visually Attractive

Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind: Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read.

Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.

White space: Ensure that there is space between questions and sections and don’t make margins too small.

Keep Questions Brief and Easy to Understand

Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won’t find it difficult to fill in the questionnaire.

Make Sure Questions Are In the Right Order

You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions.

Use Open-Ended Questions Properly

Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.

In a word, taking the time to develop a well-designed and participant “friendly questionnaire will give you useful data that can help you make the right decisions.

21. The questionnaire contains following elements except ？

A. test

B. paragraph

C. address

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22. In order to keep your questionnaire visually attractive, you should .

A. choose different font styles in a questionnaire

B. write long paragraphs instead of short ones

C. leave enough space between questions and sections

23. You should start your questionnaire with questions and then move to ones.

A. general, specific

B. specific, general

C. short, long

24. What could be the best title for this passage?

A. Designing an Effective Questionnaire.

B. Questionnaire is the best way to collect data from many people.

C. Questionnaire benefits our life.

25. Which of the following statements is NOT true?

A. Questionnaire design skills can be learned in a short time.

B. Open-ended questions cannot provide more detailed inform better not use too many

open-ended questions in one questionnaire.

C. It’s worth taking the time to develop a well-designed and participant-friendly

questionnaire.

26-30 题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F’’,并将答案写在题前括号内。

Passage 2

An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company’s business scope, recent situation and future development. The main parts of an annual report usually include chairman’s letter, operation analysis and financial statements.

·Chairman’s Letter

Usually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company.

·Operation Analysis

The operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues.

·Financial Statements

The financial statements are very important for an annual report. People can know the company’s performance in the past from the statements. It usually three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement.

( T ) 26. An annual report of a company provides some information about its business performance for certain people.

( F ) 27. People can know everything of the company from the annual report.

( T ) 28. An annual report usually includes chairman’s letter, financial statements and operation analysis.

( F ) 29. A chairman’s letter should include the strategic direction moving forward.

( T ) 30. This passage is mainly about the main parts of an annual report.

四、翻译（共计 20 分，每小题 4 分）

31-35 题：选择正确的译文，并将答案序号写在题前括号内。

31. A new food market will be built in our community next month.

A. 下个月我们社区就已经建了一个新的食物市场。

B. 我们社区正在建一个新的菜市场。

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C. 下个月我们社区将新建一个菜市场。

32. On the last day of the old year, there is a family dinner.

A. 在老年人生命中的最后一段日子里，通常有一顿家庭餐。

B. 在即将过去的一年中的最后一天，会有一次家庭聚餐。

C. 在过去的日子里，经常有家庭聚餐。

33. You will do everything within your power to try and resolve the situation.

A. 你会在权利范围内尽一切努力解决问题。

B. 你会在意志范围内尽一切努力解决问题。

C. 你会在力量范围内尽一切努力解决问题。

34. To communicate precisely what you want to say, you have to frequently need to define key words.

A. 要简明扼要地表达本意，就必须不断定义关键词。

B. 只要定义频繁出现的关键词就能准确传达本意。

C. 要准确表达你的本意，就必须不断定义关键词。

35. I think what should be done is to create more job opportunities for students.

A. 我认为我们更需要为学生们创造更多的工作机会。

B. 我认为我们将来要给学生们更多机会。

C. 我认为我们已经给了学生们更多的工作机会。

作业3

一、交际用语（共计 10 分，每小题 2 分）

1-5 题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。

1. - I’m terribly sorry that I’ve spilled some coffee on the table.

- .

A. I don’t care.

B. It doesn’t matter.

C. Don’t be sorry．

2. - What starting salary do you expect?

- .

A. I’d like to start on Monday next week.

B. I expect to get a salary increase.

C. I’d like to start at ¥5,000 a month.

3. - Any suggestions for the project?

- .

A. I need your advice on it.

B. I advise you to put more hands in this project.

C. Thanks for your suggestions.

4. - Our company is doing a customer service questionnaire. May I take you a moment?

- .

A. It doesn’t matter

－

B. By all means.

C. I have no idea.

5. - I am sorry. Now what were we talking about?

- .

A. Never mind.

B. I don’t remember, either.

C. You were saying that you used to be a teacher.

二、词汇与结构（共计 30 分，每小题 2 分）

6-20 题：阅读下面的句子，从 A,B、C 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。

6. One day, our dreams willreality.

A. turn out

B. turn into

C. turn away

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7. He says what he thinks and does what he wants to do， other people’s feelings.

A. according to

B. regardless of

C. because of

8. We should take the degreeaccount when we recruit a new secretary.

A. with

B. into

C. of

9. The candidate should dress in a manner that is appropriate to the positionhe is applying.

A. for which

B. which

C. that

10. Participants havethe Productivity Analysis Worksheet.

A. completing

B. been completed

C. completed

11. How many players does a baseball team ?

A. consist of

B. be responsible for

C. set out

12. This involvesthe high-level reasoning behind your intentions for the event.

A. identify

B. identified

C. identifying

13. We should keep in mind the feedback is very helpful for planning future meetings and events.

A. what

B. that

C. when

14. The investor should be aware of the limitations of the financial statement analysis the annual report.

A. based on

B. basing on

C. base on

15. Under no circumstanceto tell lies to the public.

A. the companies are allowed

B. are the companies allowed

C. the companies will allow

16. The more information you can get， in your field.

A. the more competitive will you be

B. you will be the more competitive

C. the more competitive you will be

17. Wei t very much that you’ve come to give us a timely ride. Otherwise we would miss the train.

A. appreciate

B. expect

C. promise

18. I would rather two weeks earlier.

A. you should come here

B. you came here

C. you had come here

19. face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.

A. Compared to

B. Comparing

C. Compare

20.Our company will the customers’s uggestions.

A. respond

B.responding to

C. respond to

三、阅读理解（共 40 分，每小题 4 分）

21-25 题：阅读下列短文，从 A,B、C 三个选项中选出一个正确答案，并将答案序号写在题前括号内。

Passage 1

Angry customers tend to aim their dissatisfaction and complaints at staff members. If

this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:

Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a

possible solution that you will resolve the situation and send the customer away happy.

Use your ears more than your mouth. Make sure you listen more than you speak. By

listening carefully, you will be able to understand why the customer is complaining, so

that satisfactory steps can be taken.

Show that you care: Use every opportunity to express your apology and understanding. You

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have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.

Control your anger and be patient. Learn to relax and calm yourself. Having patience

with your customers and with yourself will go a long way in winning over hostile customers.

The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.

21. Whom do angry customers tend to aim their dissatisfaction and complaints at?

A. Staff members.

B. Company managers.

C. Those who accompany them.

22. When a customer shouts rudely at you, you should .

A. arg1e back and protect yourself

B. keep quiet and leave the customer alone

C. keep calm and listen carefully to the customer

23. The underlined sentence “Use your ears more than your mouth” means .

A. Your mouth is not more important for you than your ears.

B. You should listen more than you speak.

C. You should talk more than you listen.

24. When dealing with an angry customer, which is NOT the right attitude?

A. Be concerned.

B. Be patient.

C. Be amused.

25. Which of the following statements is true according to the passage?

A. When the customers complain, you needn’t listen carefully.

B. You needn’t say sorry to those angry customers.

C. You should relax yourself and try to understand the angry customers.

26-30 题：请根据短文内窑判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在题前括号内。

Passage 2

Good Communication Skills - Key to Success

Good communication skills are the key to success in life, work and relationships.

Without effective communication, a message can turn into an error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered.

The steps for good communication skills:

1. Know what to say. Understand clearly the purpose and intent of your message.

2. Know how to say it. Begin by making eye contact , which shows confidence. Then pay attention to your body language.

3. Listen. After you’ve finished talking, you should stop, listen, and look for feedback and clues of comprehension.

4. Reach understanding. To communicate well is to understand and be understood.

More tips for developing good communication skills:

1. The better you are able to express yourself, the better your ability to communicate.

2. Practice your listening skills. Be considerate of other speakers by waiting until

they are done before stating your views.

3. Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding.

4. Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking.

When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence.

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Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals.

( T ) 26. A message must be understood, interpreted or delivered correctly with communication.

( F ) 27. When you talk with others you can pay little attention to your body language.

( T ) 28. The better you are able to understand others, the better your ability to communicate.

( T ) 29. Before stating your opinions, you'd better let the speaker finish his or her talking first.

( T ) 30. Don’t argue or debate with others if you feel angry or displeased.

四、翻译（共计 20 分，每小题 4 分）

31-35 题：选择正确的译文，并将答案序号写在题前括号内。

31. They are willing to understand their partner’s position first before trying to get understood.

A. 在得到合作对方理解后，他们才愿意理解合作伙伴的立场。

B. 在得到合作对方理解前，他们愿意先理解合作伙伴的立场。

C. 他们愿意去了解对方的立场但必须先想明白。

32. The more familiar interviewing feels to you, the less anxiety you will feel with the process.

A. 你对面试越熟悉，在面试过程中你的焦虑就会越少。

B. 面试中熟人多，面试过程中你焦虑也会少。

C. 你熟悉面试多一点，面试中的麻烦就会少一点。

33. By the following week, when he’s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it.

A. 直到跟着的那个星期他一个人的时候他感到对于自己需要做什么以及如何开始做非常清楚。

B. 到第二个星期，他一个人的时候，他感到对于自己需要做什么以及如何开始做有了一个很好的主意。

C. 到第二个星期，当他独立工作的时候，他感到对于自己需要做什么以及如何开始做非常清楚。

34. A few minutes later the doctor came out of his room for the third time.

A. 几分钟后，医生第三次从他的房间走出来。

B. 医生在迟到的几分钟后，终于从他的房间走出来为了第三名。

C. 几分钟后，医生来到他的房间第三次。

35. Having patience with your customers and with yourself will go a long way in winning over hostile customers.

A. 对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。

B. 对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。

C. 对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。

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